DescriptionHow to Resolve Conflicts Few people realize that listening is such a difficult process. Every day we are faced with misunderstandings leading to serious conflicts because of our poor listening habits. The skills of listening has a crucial role in the areas of business, education and conflict resolution. A unique approach to the management of conflicts . This book is about listening efficiently and effectively enough to resolve conflicts. Evaluates the role of constructive listening in resolving issues. it highlights specific techniques to overcome barriers to interpersonal communication and helps develop effective listening habits.
